Our regular office hours are 9:00 a.m. – 4:00 p.m. Monday – Friday (CST). Inquiries can be made at any time or you can call us at 573-746-2184.
All Reservations are subject to Management approval. Online rates are subject to change without notice. Should there be ANY issues with the reservation, you will be contacted within 48 hours.
A Rental Agreement will be emailed after the reservation is confirmed. We ask that you review, complete and sign this agreement at your earliest convenience so there are no delays in processing your reservation.
Check-in instructions will only be provided after we have a signed Rental Agreement. Failure to return the Rental Agreement by the day of your scheduled arrival will result in the cancellation of your reservation as a result of not meeting a stated booking requirement. No refunds will be given for reservations cancelled due to failure to sign the Rental Agreement.
Please be respectful of the neighbors. No loud noises, music, loud vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note if the these are not followed you can be fined and asked to vacate the property. Certain properties located inside city limits also have noise ordinances that can result in fines and fees from law enforcement.
Approved Guests and Use
The Premises are for the sole use as a personal vacation residence by Approved Guests. The primary renter is responsible for any guests that use the property during the reservation period. Guests may not exceed maximum occupancy for the Property at any time. If the Premises are used, in any way, by more than the maximum allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; and (ii) Guest forfeits its right to return of any monies collected.
Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items, and any damages to the Property of any kind. No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.
The sleeping capacity for this property is limited to the number of beds provided (either standard or portable/air mattresses), so twin beds sleep 1 guest; double, queen and king beds sleep 2 guests each. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance and an additional fee, if applicable.
If for any reason beyond the control of Management, the property becomes unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.
The Property may have cameras placed near the front entrance or parking area, facing the dock or other outside areas. There are no cameras on the inside of the home. This video footage is not shared and is recorded for liability reasons in the cases of a break-in, death, injury, guests sneaking in pets, guests disregarding the maximum occupancy allowed, and in no way infringes upon the guests’ expectations of privacy in these public areas of the property. Any attempt at disabling or obscuring the cameras is prohibited and may result in the guest being evicted without refund. The full deposit will be forfeited if any of the above are found. You will also be asked to leave the property immediately without any money returned.
Pet policies vary by property. For properties allowing pets, there will be an additional Agreement stating what the expectations and fees are. When pets are allowed, we will always require a copy of current vaccination records.
Violation of pet policies or bringing pets into properties that do not allow pets will result in forfeiture of any security deposit (or a claim against the damage policy) and could result in your reservation being cancelled and you being asked to leave without a refund.
When you confirm your reservation, the property is no longer made available to other potential guests. The closer it gets to your arrival date the harder it is for us to re-rent that property if you cancel. Therefore, our cancellation policy is as follows:
- Cancellation at least 30 days prior to your scheduled arrival will result in a full refund minus our administrative processing fee*
- Cancellation 15 – 30 days prior to your scheduled arrival will result in a 50% refund minus our administrative processing fee * or you can reschedule within six months
- Cancellation within 14 days is non-refundable
We understand life happens and sometimes our guests need to cancel special circumstances such as death, illness, injury or some other type of emergency. We offer travel insurance for additional protection if you wish to add that to your reservation.
*Our administrative processing fee equals either a minimum of $50.00 or 3.5% of the reservation total, whichever is greater.
We do not issue refunds due to acts of nature such as weather, road conditions, snow conditions or power outages.
No smoking is allowed inside the Premises (this includes cigarettes, cigars, marijuana or vaping). If smoking does occur inside the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises.
Condition of Premises
Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to receive a refund of any payments made.
You may ship directly to the home that you are staying in using Fedex or UPS while you are in the home, however we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.
Unless otherwise stated, our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings, including bachelor/bachelorette parties or party groups. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.
No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.
All rentals are equipped with air conditioning. If so equipped, and if not regulated otherwise, Guest agrees that Air conditioning shall not be set below 65 degrees and heat shall not be set above 75, and that the fan setting shall remain on “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or malfunctioning HVAC units.
Pool and Spa
If so equipped, spa heating is included. Pool heating, unless solar equipped is not available. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Guest understands that the area surrounding pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.
Our properties are inspected before and after each reservation. Guests agree to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. We collect a security deposit with each reservation. If any damages are above this then the Renter authorizes any said damage or missing items charged to their reservation and/or security deposit.
Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guest considers travel and/or rental insurance.
Rules and Regulations
NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.
Maintenance & Repair
Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.
Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and Managements representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers or contractors.
Parking and availability varies by property. Each property will have specific details in the listing and/or the rental agreement so make sure you have a clear understanding of parking expectations prior to your arrival.
Unless otherwise stated, do not park in the street! Many homes are in HOA’s that do not allow parking on the street even during the summer. Your car could get a ticket and/or be towed! Condo complexes often require parking passes so if it does, make sure to use them as instructed. During winter months we will make every effort for snow removal from the driveway, but during severe storms, please be patient.
Parking and In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.
Termination of Occupancy
Upon termination of occupancy, Guest shall: (i) return all copies of all keys or opening devices to the Premises, including any common areas; (ii) vacate the Premises and surrender it to Management empty of all persons at agreed upon time; (iii) vacate any/all parking and/or storage space; and (iv) deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.
We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, fire/smoke, weather related interruptions, road closures, snow, frozen pipes, interruption of services and utilities or unexpected appliance breakdown.
Minimum Property Standards
All of our properties will include basic housekeeping by professional cleaners.
Some properties provide beach/lake towels, but we encourage you to check each listing carefully and if in doubt please ask or plan to bring your own.
We provide a basic supply of toilet paper as well as guest amenities like soap or body wash, shampoo, conditioner, etc.. If you have a large group or are planning an extended stay you should plan to bring or provide an additional supply. Also included is hand soap, dish soap, dishwashing detergent, facial tissue, paper towels, laundry detergent and dryer sheets.
Pillows, bed linens, bath towels, hand towels, wash cloths and kitchen towels are also provided. Missing or severely damaged sheets and towels will be considered “damaged” and will be charged to you.
We offer contactless check-in anytime after 4 pm, but we do ask if you will be arriving after 10 pm that you do so as quietly as possible as to not disturb any neighbors. An entry code will be sent to you within 24 hours of your arrival. Be sure to review the welcome guide inside the property for additional details such as Wi-Fi details, emergency contact information and much more.
If you desire an earlier check-in time, please contact us directly to see if one is available. We will accommodate at no additional cost when possible but cannot guarantee availability.
Guest rents, for vacation purposes only, the furnished real property and improvements described. Each property that we have in our portfolio is privately owned and they have entrusted its care to us. Time and money has gone into making it a comfortable and inviting space for guests like you. We ask that you are respectful and careful with the property and the contents inside, and that you respect the rules that have been set forth in the rental agreement associated with that property as well as any community or association rules which can all be found in the Welcome Guide. Please also respect neighbors and other guests and keep noise to a minimum, especially during posted quiet times.
All of our properties offer free Wi-Fi service. Cellular service is typically available around the lake area, although during high-traffic weekends service may be intermittent or slower than usual. All of our properties include either basic cable, satellite or streamline capabilities and services are at the discretion of each individual owner. Some properties include service in every room while others might be in specific rooms. No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable, internet or cellular service. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
Checkout time is any time before 10:00 a.m. Failure to depart on time will result in a fee of $25 for every 15 minutes you are late leaving unless you have written approval for a late check-out time.
Every property also has a detailed list of things to do before you leave. While each list might vary slightly, they all involve removing all of your trash, closing windows and blinds, locking doors, turning off lights, etc. We appreciate your careful attention to these details, helping care for our property and leaving the unit as you found it.
We’d also appreciate if you’d leave us a 5-star review on the website or booking platform where you made your reservation. Excellent reviews help other potential guests know they can trust us and that we offer clean and safe places to vacation at Lake of the Ozarks! If, for some reason, you don’t feel we deserve a 5-star review, would you please contact us directly so we can either make it right with you or address the issue for future guests.
If your rental required parking passes, be sure to leave those behind so we don’t have to charge you to replace them!
Premises will be delivered to Guest in a professionally cleaned condition. Should Guest’s use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.
Every reservation includes a cleaning fee, varying depending on the size of the property. This cleaning fee covers the basic cleaning needs of the property and does not include cleaning up trash or excessive messes. Guests should leave the property in the same manner as you found it, and if you move furniture or other items, please return them to their original location before you leave. If excessive cleaning is required above and beyond the normal scope of our normal cleaning services you will be charged $35/hour and if we are required to remove trash, your fee will start at $45 per bag.
We do not offer cleaning service during your stay but each property should have basic cleaning supplies and equipment if you need them.
Lost & Found
Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated, sold or otherwise disposed of.
Guest rents, for vacation purposes only, the furnished real property and improvements described. Each property that we have in our portfolio is privately owned and they have entrusted its care to us. Time and money has gone
Subject to Change
All policies are subject to change at any time. If a reservation is already scheduled we will make every effort to notify you in advance of changes.